The Seven Keys to Good Case Management

Tags: Case Management, Case Manager

This workshop will provide an organization with the basis for ethical practice for maintaining and improving quality of service.  It is the process to plan, seek, advocate for and monitor services on behalf of the “people we support.

We will highlight 7 keys aspects of good case management


  • Empathy based person centered language
  • The role of the case manager in the social service system
  • Developing a person centered support plan
  • Developing a cohesive model for assessment
  • Direct and indirect functions of case management
  • The importance in ongoing monitoring and assessment
  • Effective evaluation

This three hour presentation will be provided online and is best suited for individuals learning the complicated world of case management in the social services community.

Presenter: Chuck Groening

Certificate of completion available upon request. Contact:
Registration closes a week before the scheduled workshop


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