New Directions is committed to advocating for an abiding by the accessibility standards within the Accessibility for Manitobans Act. These actions and services reflect New Directions’ values of integrity, honour, wholeness, and respect.

Customer Service

New Directions is committed to:

• Meeting communication needs of those we employ, support or are visiting;
• Accommodating the use of assistive devices and required supports;
• Welcoming support persons;
• Allowing service animals;
• Maintaining accessibility features throughout the organization and in service delivery;
• Letting the visitors and the public know when and why an accessibility feature is unavailable;
• Welcoming and responding promptly to feedback;
• Providing the required training to staff, management, students and volunteers; and
• Keeping a written record of accessibility and training policies.

Employment and Valued Service

We are also committed to the Accessible Standard for Employment. We offer supports and accommodations to all job applicants. This applies to employment, volunteer, and student positions at all stages of hiring and selection. Further, reasonable accommodations are also available to all who take jobs, volunteer roles, and student positions with New Directions. 

Communication

Information on or provided through the New Directions website, as well as in service delivery, is available in alternate formats and/or with required supports upon request. Such requests can be made by email (accessibility@newdirections.mb.ca), by phone (204-786-7051), or in person. Alternate formats and required supports will be made available without unreasonable delay so those seeking the information are not negatively impacted.